Submit a bug report

If you encounter any abnormal scenarios while using Motiff, you can submit a bug report.

By analyzing the information in the bug report, the Motiff technical support team can more efficiently locate the problem and fix it accordingly.

Recommended procedure

1. Describe the issue

To more accurately pinpoint the cause of the problem, the Motiff technical support team may also ask additional questions. You can include descriptions of the following questions in your information to expedite the troubleshooting process:

• Did you have this issue in a browser or the Motiff desktop app?
• Does the problem still exist after restarting your computer?
• Does the issue still occur with different network connections or in different browsers?
• Has anyone else in your team also have this problem?

2. Agree to upload information

If the problem occurs in a specific file, Motiff technical support team may need you to upload the file along with the error and operation information. You can choose to select I agree to upload the reported errors, operational data, and other relevant information of this file in the error report.

Sending the error information and operation data of the file to the Motiff technical support team will help resolve the issue more quickly. The Motiff team will use the information you provide in accordance with the Privacy Policy and Terms of Service.

Submit the report

1. 1.Click Main menu - Help and account - Report an issue….
2. 2.Describe the issue in the input box.
3. 3.Click Send to complete the process. The Motiff technical support team will contact you via your email address.