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Help Center/Account/Delete your Motiff account

Delete your Motiff account

Motiff allows you to delete your account, which will permanently remove your account and all data linked to it. Once you've deleted your account, you won't be able to log in or access any of your assets or services associated with that account.

Important notes

Note: If you are the only admin for an Organization plan or the only team admin for a Professional plan, you cannot delete your account.

You must complete the following actions on the desktop app before proceeding with account deletion:

  • Subscriptions: Deleting your account will not cancel purchased Professional or Organization plans. The responsibility for billing and subscription management will be transferred to other team admins.
  • Personal drafts: Your personal drafts will be permanently deleted and cannot be recovered. To avoid losing important assets or affecting the access of other members, it would be better to move drafts that need to be shared to a team before deleting your account.
  • Team assets:
    • If you are the team owner and there are no other members, the team and all its assets will be deleted.
    • If the team has other members, you will be removed from the team, and ownership will transfer to the member with the highest permissions or the earliest join date.
  • Organization assets: Your drafts, teams, projects, files, and other assets within the organization will be transferred to the organization admin.

Tip: If you need to back up your assets, Motiff supports exporting to Sketch files.

Steps for account deletion

Desktop app

  1. 1.Click '16_Common_ArrowDown (3).svg' next to your avatar and select Settings. 'Desktop app-01.png'
  2. 2.In the Delete account section, click Delete. 'Desktop app-02.png'
  3. 3.Enter your password in the Delete account panel and click Continue for security verification. 'Desktop app-03.png'
  4. 4.Enter your email in the Delete account panel and click Delete to complete the process. 'Desktop app-04.png'
  5. 5.After completing the deletion, a confirmation email will be sent to your email address from notification@email.motiff.com.

Mobile app

  1. 1.Log in to your account and tap your avatar in the top-right corner.
  2. 2.Go to the account management page and tap More.
  3. 3.Tap Delete account.
  4. 4.Enter your password in the Verify panel and tap Continue.
  5. 5.Tap Delete to complete the process.
  6. 6.After completing the deletion, a confirmation email will be sent to your email address from notification@email.motiff.com.

FAQ

  1. 1.

    What happens to my personal data after I delete my account?

    After deleting your Motiff account, all of your account information and associated data will be permanently removed from Motiff's servers. Your asset status will also change. For specific details, you can refer to the section of important notes. It is recommended to carefully read these information and back up the important content before deleting your account.

  2. 2.

    What if I accidentally delete my account?

    You can register again for a new account. If you need to recover assets from a deleted account, contact the Motiff support team at service@motiff.com within 30 days for data recovery assistance.