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Help Center/Billing/Request paid seat upgrades

Request paid seat upgrades

In the Professional plan and Organization plan, if you have a Viewer seat, you can request to upgrade to a paid seat (either a Developer seat or a Designer seat).

Tip: If your team's seat upgrade management method is set to Allow self-upgrade, then you can self-upgrade your seat without needing an approval from the admin.

After the admin approves or declines your request, you will immediately receive an email and notification.

Designer seat

  1. 1.Open a Motiff design file.
  2. 2.Click on Edit in the toolbar.
  3. 3.In the request popup, select the approving admin (skip this step if you are a visitor in the Organization plan).
  4. 4.If needed, fill in the reason for the request, then click Send request.

Developer seat

  1. 1.Open a Motiff design file.
  2. 2.Click the Dev Mode switch '16_Common_DevMode.svg' at the top right corner of the toolbar.
  3. 3.In the request popup, select the approving admin (skip this step if you are a visitor in the Organization plan).
  4. 4.If needed, fill in the reason for the request, then click Send request.

Note: Requesting a paid seat does not grant you edit access to all files in the team or organization. You can only edit files for which you have Can edit access. If you wish to edit files without Can edit access, Motiff will send an editing request to the file owner after your seat upgrade request is approved.

Seat upgrade request declined

If you don’t agree with the admin's decision, we recommend contacting the admin. The approval result includes the username of the admin who declined your request.