Manage seat upgrades

Tip: Members with Viewer seats or Developer seats can trigger sending seat upgrade requests to the admin through certain actions (e.g. creating a new file, editing, etc.).

In the Professional plan and Organization plan, admins have two ways to manage the seat upgrade of new members:

Require approval (by default): New members need admin’s approval to upgrade seats after using it for 14 days. If the admin does not approve after 14 days, the member will be automatically downgraded to their seat before they sent the request.

Tip: This method is only for new members. Members who have had an upgrade request rejected or have been downgraded by the admin will no longer have the 14-day usage period.

Allow self-upgrade: Allows new members to upgrade their seats by themselves, only sending an upgrade notification to the admin without needing approval. At this time, the admin needs to decide within a 7-day grace period whether to downgrade the member. If the admin does not perform a downgrade, the member will be automatically upgraded to the applied seat after 7 days. For unreasonable upgrades, if the admin downgrades the member within 7 days, charges will not be applied.

Tip: This method is only for new members. Members who have had an upgrade request rejected or have been downgraded by the admin can no longer self-upgrade their seats. They must apply to the admin first.

Manage new seats

Professional plan

1.In the sidebar of the workspace, click on the name of the team to be managed to enter the team page.
2.Click Settings.
3.In the Seats section, click Manage new seats and select a management method.

Organization plan

1.Open the organization in the Motiff workspace.
2.Click Admin in the sidebar.
3.Click Settings to enter the settings list.
4.In the Seat management section, click Manage new seats and select a management method.

'manage new seats.png'

Manage grace period member list

Professional plan

In the Professional plan, admins can follow these steps to downgrade unreasonable grace period members:

1.Click on the team name in the sidebar to enter the team page.
2.Click Members to enter the team member list.
3.Click During the grace period to filter the results.
4.Downgrade the grace period members with unreasonable self-upgrades.

'grace period.png'

Organization plan

In the Organization plan, admins can follow these steps to downgrade unreasonable grace period members:

1.Open the organization in the Motiff workspace.
2.Click Admin in the sidebar.
3.Click Overview to enter the overview list, and then click View now to see members with paid seats in trial.
4.Downgrade the grace period members with unreasonable self-upgrades.