Use Developer Tools
By using Developer Tools, you can view and capture any error logs or network connection issues in the console.
The Console log under Developer Tools provides a list of operations that the browser has run, from which you can view any error messages encountered during use.
The Network log details all information related to network connections.
Open Developer Tools
You can open Dev Mode by clicking View - Developer - Developer Tools, or you can use the shortcuts:
- macOS: ⌘ Command + ⌥ Option + I
- Windows: Ctrl + Alt + I
Export console logs
- 1.After entering developer tools, select Console.
- 2.Any errors in the console will be displayed in red. Right-click in the console and select Save as... to save.
Note: The Motiff technical support team suggests that when encountering problems, you can save the console logs to provide more information than screenshots and help you troubleshoot more efficiently.
- 3.Provide the above error files and information to the Motiff team.
Tips: You can find the method to open the developer console for the corresponding browser through the following links:
Export network logs
The network log highlights information related to network connectivity. If you are experiencing problems with long loading times, poor image quality, or importing and exporting assets, you can check the network logs.
- 1.Go to Developer Tools and select Network.
- 2.Re-perform the operation you had issues with previously. This may include inserting images, layer operation interactions, etc.
- 3.Network log fully displays the detailed interaction information between your Motiff account and the network.
- 4.Click the download button
to export the .har file to your local devices.
- 5.Provide the above error files and information to the Motiff team.
Note: If you need to submit an error report. Learn more about How to submit a bug report.