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Help Center/Work with support/Technical support/Record a performance profile

Record a performance profile

When you have performance issues while using Motiff, such as slowness and lagging, you can use the Chrome browser's developer tools to record a video of the affected actions.

Recording a Chrome performance profile can help the Motiff technical support team quickly locate and troubleshoot the causes of performance issues.

Recording a performance profile

You can record a performance profile by following these steps:

  1. 1.Launch the Motiff desktop app or open a Motiff file in your browser.
  2. 2.Click on View -> Developer -> Developer Tools in the toolbar. 'Record Pic1.png'
  3. 3.Once in the Developer Tools, select Performance. 'Record Pic2.png'
  4. 4.Click the Record button in the top left corner.'Record Pic3.png'
  5. 5.A progress bar will indicate that the performance profile is currently being recorded. 'Record Pic4.png'
  6. 6.Return to Motiff and re-perform the operation that you previously had issues with.
  7. 7.After completing the operation, return to the Developer Tools window and click Stop to end the recording. 'Record Pic5.png'
  8. 8.After stopping the recording, a detailed view of the current profile will be displayed in the window. You can adjust the timeline to view screenshots of each operation.
  9. 9.Right-click and select Save profile…, and the profile will be downloaded to your computer. 'Record Pic6.png'
  10. 10.Provide the above error file and information to the Motiff team.

You can use shortcut keys to quickly start and stop the performance recording process:

  • macOS: ⌘ Command + E
  • Windows: Ctrl + E

If you need to submit a bug report, click here to learn 'How to submit a bug report'